Archive for July, 2009
Centers of Excellence: Seat Management
This dedicated team of subject matter experts supports all Getronics Government Services’ Seat Management initiatives. By bringing together the intellectual capital and resources, its focus is to manage the business processes that drive Seat Management today and understand how they will evolve in the future. With that in mind, the Center identifies “change-ready” technologies and tools, refines processes to found new “best practices” and establishes the infrastructure that will magnify positive results.
The Center’s objective is to provide for the optimum managed total cost of ownership through the practical establishment of a common operating environment and common support environment.
To advance the use of technologies and delivery of Seat Management, the Center:
* Operates The Center for Emerging Technology (CET), tasked with keeping abreast of the evolution of technology as well as evaluating and testing these technologies to determine which will add value.
* Develops, refines and documents best practice processes and tools for all elements of the Seat Management solution to include: Help Desk, Asset Management, NCC processes, Due Diligence and Transition, among others.
* Collaborates with the E-Commerce Center of Excellence to integrate the emerging roles of Internet-based technologies and determine how Seat Management can leverage these for Government.
* Establishes and evolves service delivery processes and standards which enable delivery of reliable and excellent results for each unique customer.
* Provides for the maximum leverage of economies of scale, whether technical, financial or intellectual.
As the focal point of this ICT infrastructure expertise, Getronics Government Solutions’ customers have access to the best and latest thinking on Seat Management through this Center.
Centers of Excellence
Making our excellence yours
What does the future of information and communications technology hold? When is it best to innovate rather than apply traditional approaches? Which processes and tools yield the greatest results?
Our people answer these kinds of questions every day in order to recommend success-driven solutions to our customers. That takes a formal commitment to continually expand our knowledge, resources and practical expertise. It means keeping abreast of trends and technological breakthroughs that could affect the next wave of innovation. And, it demands continuous refining of “best practices” and refreshment of our offerings.
That is why we have established “Centers of Excellence” focused around solution sets that deliver the greatest impact for our customers. Each Center brings together the finest spectrum of talent and resources into a team that facilitates information sharing, vendor relationships and mentor opportunities.
To craft solutions that are “change-ready” and unique to each customer’s needs, we follow a Code for Excellence.
