Getronics Government Solutions, Inc.

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This dedicated team of subject matter experts supports all Getronics Government Services’ Seat Management initiatives. By bringing together the intellectual capital and resources, its focus is to manage the business processes that drive Seat Management today and understand how they will evolve in the future. With that in mind, the Center identifies “change-ready” technologies and tools, refines processes to found new “best practices” and establishes the infrastructure that will magnify positive results.

The Center’s objective is to provide for the optimum managed total cost of ownership through the practical establishment of a common operating environment and common support environment.

To advance the use of technologies and delivery of Seat Management, the Center:

* Operates The Center for Emerging Technology (CET), tasked with keeping abreast of the evolution of technology as well as evaluating and testing these technologies to determine which will add value.

* Develops, refines and documents best practice processes and tools for all elements of the Seat Management solution to include: Help Desk, Asset Management, NCC processes, Due Diligence and Transition, among others.

* Collaborates with the E-Commerce Center of Excellence to integrate the emerging roles of Internet-based technologies and determine how Seat Management can leverage these for Government.

* Establishes and evolves service delivery processes and standards which enable delivery of reliable and excellent results for each unique customer.

* Provides for the maximum leverage of economies of scale, whether technical, financial or intellectual.

As the focal point of this ICT infrastructure expertise, Getronics Government Solutions’ customers have access to the best and latest thinking on Seat Management through this Center.

Making our excellence yours

What does the future of information and communications technology hold? When is it best to innovate rather than apply traditional approaches? Which processes and tools yield the greatest results?

Our people answer these kinds of questions every day in order to recommend success-driven solutions to our customers. That takes a formal commitment to continually expand our knowledge, resources and practical expertise. It means keeping abreast of trends and technological breakthroughs that could affect the next wave of innovation. And, it demands continuous refining of “best practices” and refreshment of our offerings.

That is why we have established “Centers of Excellence” focused around solution sets that deliver the greatest impact for our customers. Each Center brings together the finest spectrum of talent and resources into a team that facilitates information sharing, vendor relationships and mentor opportunities.

To craft solutions that are “change-ready” and unique to each customer’s needs, we follow a Code for Excellence.

Getronics Government Solutions teams with Lockheed Martin to save NASA 30 million. – As a partner on the CSOC contract, our Connectivity team reengineered, managed and installed enhancements to NASA’s wide area network comprising over 1200 network circuits. The result: Greater flexibility and reliability at less cost.

Working Efficiently at the INS – By consolidating and centralizing IT services, the U.S. Immigration and Naturalization Service (INS) has reduced costs, simplified administrative processes, improved user support and increased user satisfaction.

PKI Improves Army Security – Getronics Government Solutions is helping the Army implement Public Key Infrastructure (PKI) to support more than three million users. This initiative will enhance crucial security across the department.

III Corps Procurement Goes Paperless – By implementing a web-based procurement system, the Army has significantly streamlined the entire solicitations process, saving $35,000 to $50,000 a year in reproduction and postage costs alone.

Army Improves Defense Decisions with New Information System – By integrating its local command and control system with its system in the U.S., the U.S. Forces Korea and the ROK/U.S. Combined Forces Command is accessing more accurate and complete information to support command and control operations.

USAISEC Reduces Risk with C&A Program – When the U.S. Army Information Systems Engineering Command (USAISEC) needed to meet security certification and accreditation (C&A) requirements, it turned to Getronics Government Solutions to implement a comprehensive program. Encompassing system and software requirements, design reviews, software development and testing, the program has increased security while improving communications and management.

Fast vs. Secure: Striking The Right Balance

It’s a balancing act. You need to deploy the fastest, most efficient networks. But you also need to secure your information, protecting it from the ever-changing security risks in the age of ebusiness.

Striking the right balance is a strategic business decision that means knowing your risks as well as considering countless other complex factors. And, just as strategic – choosing the best team to help you assess these factors and craft a roadmap for implementing security that enable rather than block your mission.

Getronics Government Solutions leads as the team member of choice for developing and deploying information assurance services and solutions in highly secure environments like NSA, DIA and DISA. We are the largest providers of Tempest/Zone systems. We leverage our 20 years of experience to offer a full range of individualized and packaged information assurance products and services that are tested, proven and deliver the highest security ratings.

What has made us a leader? Find out the six principles of success that have made Getronics one of the most sought after security partners for federal government.

Your Network Transformed

Whether employees are sharing information, the public is asking questions, managers are keeping track of operations or remote offices are staying in touch, your network is your organization’s lifeline. Yet meeting this demand for high performance access in the age of e-business has become a formidable task.

Getronics Government Solutions understands your challenges and can help transform your network into a strategic asset. We increase its effectiveness, helping your organization respond better and faster. From scalable and flexible network designs built with the future in mind, to complete, around-the-clock network management, our individualized and packaged solutions minimize costs and maximize performance. We guarantee it.

How can we be so confident? We draw from our Networks “Best Practices” Toolbox for proven solutions that work time and time again. Translated, that means you will experience the best in network planning, design, deployment, and management.

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As a totally new way of doing business, choosing Seat means your agency has decided to “let go” of ICT management and re-focus on meeting mission objectives. This philosophical shift will create a myriad of organizational culture issues. So, be prepared to transition agency mindset as well as technology.

A good Seat partner will help you tackle both arenas by assigning a dual “transition” team. The “technology-focused” team will take the desktop environment from the “as is” to the “to be” state by seamlessly integrating your existing operations with new standards, procedures, equipment and service strategies. During this transition, your partner should be as unobtrusive as possible while learning your business and fine tuning the Service Level Agreement to align with short and long term business goals.

Simultaneously, an “organization-focused” team should be conducting outreach to educate your end users on what they can expect during the transition as once a “steady-state” of seat operations has been achieved. This focus, often overlooked, is critical to achieve end user buy-in to the new Seat philosophy.

Once transition has been completed, you will continue to work with your Seat partner to refine and refresh your ICT capabilities through this per seat, performance based service.

Over the last two decades, buying and managing information and communications technology (ICT) resources has become a distracting part of the average government manager’s job. Recently, the drive to upgrade ICT infrastructures to perform in the e-business age compounded by shrinking budgets have sparked a new strategy in managing resources called Seat Management.

Instead of buying individual products and services from many vendors, Seat Management involves “partnering” with a single ICT vendor that provides total desktop strategies and capabilities priced on a per “seat” basis. Since compensation is performance-based, Seat partners have an incentive to provide greater efficiency and to meet or exceed a jointly predetermined Service Level Agreement (SLA).

A good Seat partner will add value to your service by offering expertise, talent and resources that only a company with core experience in ICT desktop can offer.

Seat Management works well for government since it addresses the urgent need to upgrade infrastructures and continually refresh technology without large capital outlays. In addition, it allows more effective, predictable cost management and enables agency managers to focus on their jobs rather than ICT.

Help is here.  A new way of doing business.

Keeping up with the frenetic pace of technology and e-business.  Staffing your ICT department with the best talent – and paying the price. Managing 5, 10, 100, 500 contractors. Trying to focus on your real business while managing all of this.

Sound familiar? There is a solution. Seat Management.  It’s a new way to do business by outsourcing ICT desktop management to a single provider. It offers tremendous benefits for government organizations… But is it right for yours?

As one of the largest and most successful Seat Management providers in the world, we have put together a brief overview that can give you The Seat Story in five minutes, including:

* What is Seat Management and why has it become the norm for government
* What to Expect when transitioning to Seat
* What are your Benefits
* What are your Seat Management Contracting Options
* How we can help your organization ensure “Seat” Success
* Weigh your Decision Points to see if Seat is right for your organization

Tell me The Seat Story