The Seat Story: Overview
Over the last two decades, buying and managing information and communications technology (ICT) resources has become a distracting part of the average government manager’s job. Recently, the drive to upgrade ICT infrastructures to perform in the e-business age compounded by shrinking budgets have sparked a new strategy in managing resources called Seat Management.
Instead of buying individual products and services from many vendors, Seat Management involves “partnering” with a single ICT vendor that provides total desktop strategies and capabilities priced on a per “seat” basis. Since compensation is performance-based, Seat partners have an incentive to provide greater efficiency and to meet or exceed a jointly predetermined Service Level Agreement (SLA).
A good Seat partner will add value to your service by offering expertise, talent and resources that only a company with core experience in ICT desktop can offer.
Seat Management works well for government since it addresses the urgent need to upgrade infrastructures and continually refresh technology without large capital outlays. In addition, it allows more effective, predictable cost management and enables agency managers to focus on their jobs rather than ICT.
