What to Expect: From Transition through Steady State
As a totally new way of doing business, choosing Seat means your agency has decided to “let go” of ICT management and re-focus on meeting mission objectives. This philosophical shift will create a myriad of organizational culture issues. So, be prepared to transition agency mindset as well as technology.
A good Seat partner will help you tackle both arenas by assigning a dual “transition” team. The “technology-focused” team will take the desktop environment from the “as is” to the “to be” state by seamlessly integrating your existing operations with new standards, procedures, equipment and service strategies. During this transition, your partner should be as unobtrusive as possible while learning your business and fine tuning the Service Level Agreement to align with short and long term business goals.
Simultaneously, an “organization-focused” team should be conducting outreach to educate your end users on what they can expect during the transition as once a “steady-state” of seat operations has been achieved. This focus, often overlooked, is critical to achieve end user buy-in to the new Seat philosophy.
Once transition has been completed, you will continue to work with your Seat partner to refine and refresh your ICT capabilities through this per seat, performance based service.
